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MaineGeneral Medical Center has been named one of the top hospitals in the country for superior patient experience by Healthgrades, a leading online resource for comprehensive information about physicians and hospitals.

MaineGeneral is a recipient of the Healthgrades 2020 Outstanding Patient Experience Award, which recognizes hospitals that provide high levels ofpatient satisfaction. This is the second consecutive year that the Medical Center has earned this award and been named among the top 10 percent of hospitals across the nation

“All MaineGeneral employees are committed to providing high-quality, patient-centered care,” said Chuck Hays, President & CEO of MaineGeneral Health. “Our goal is to continue providing the highest level of care, safety and patient experience.”

MaineGeneral also achieved five-star ratings in 2020 from Healthgrades for “Better than Expected” outcomes in Treatment of Heart Attack, Pacemaker Procedures, Treatment of Pneumonia and Treatment of Sepsis.

“We know when you need quality health care, you want to receive it right here in the Kennebec Valley,” Hays said. “Our MaineGeneral team is part of the community and we take great pride in providing high-quality health services to our community members. The Healthgrades awards recognize the efforts and achievements of our entire staff.”

Healthgrades evaluated 3,346 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from April 2018 through March 2019, to identify hospital performance. Of those hospitals evaluated, 424 hospitals outperformed their peers—based on their patients’ responses—to achieve this distinction.

Healthgrades then evaluated hospital performance by applying a scoring methodology to 10 patient experience measures, using data collected from a 29-question experience survey from the hospital’s own patients. The survey questions focus on patients’ perspectives of their care in the hospital. The topics of these questions ranged from cleanliness and noise levels in patient rooms to physician and nurse communication. The measures also include whether a patient would recommend the hospital to friends or family.

Full results for each award program can be found at: Healthgrades: http://www.healthgrades.com