Today, Camden National Bank announced it will be implementing new precautionary measures to support public health efforts to manage the spread of the coronavirus (COVID-19) while continuing to provide full banking services to its customers. Starting March 18th, Camden National Bank will be offering drive-up only service at the majority of its banking center locations, with in-person visits by appointment only at those locations. For locations without a drive-up window, the bank will be limiting the number of customers inside at any given time.
“For the health and safety of our customers, employees, and communities, we are temporarily adapting how we provide in-person service for our customers,” said Greg Dufour, President & CEO of Camden National Bank. “Drive-up service, with in-person visits by appointment, will minimize risks and help prevent the spread of the virus while enabling us to continue providing the essential banking services our customers rely on.”
Camden National Bank offers a full range of tools for customers to manage their finances and get support and guidance remotely. With online and mobile banking, customers can monitor their accounts, deposit checks, pay bills, transfer funds, live chat for assistance, and more—all from the comfort of their homes. The bank also offers a network of 71 ATMs across its footprint and 24/7 customer assistance by phone at 800-860-8821.
During this time, Camden National Bank has been ramping up cleaning efforts in its banking centers and offices, encouraging social distancing and best practices for staying healthy, and transitioning non customer-facing employees to work at home. The bank has also significantly grown its Employee Emergency Fund, a reserve for providing confidential financial support to any employee in need of emergency assistance.
“We’re grateful for our dedicated, caring employees and customers during this challenging time for all,” continued Dufour. “Our Business Continuity Team is closely monitoring the situation and guidance from health experts and authorities to make proactive adjustments and refinements to our response plan. I have the utmost confidence in our preparedness and ability to provide reliable customer support as always.”
Anyone who has questions or needs assistance is encouraged to call their local banking center or the Customer Care Team at 800-860-8821. Updates and information can be found at www.CamdenNational.com.