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Thomas College, located in the revitalized town of Waterville, ME which is mid-way between the beautiful coast and mountains of Maine as well as Maine’s largest city, is a private, not-for-profit business and liberal arts college offering a guaranteed job program to its graduates. Founded in 1894 as a private college, Thomas offers a wide variety of programs including business, arts and sciences, criminal justice, education, and technology. In 2017, Money Magazine ranked Thomas 23rd in the country for adding the most value to their degrees, and data reported by the New York Times ranks Thomas College in the top 15 percent of all college and universities in the U.S. for upward mobility of its graduates. 

Thomas College invites applications for the position of Academic Support and Desk Manager. This position reports to the Associate Director of Library Services. This position will focus on management of a service desk, support of instructional technology, and support of academic AV and media production.  The Thomas College Service Desk is the first-tier support for Library and IT. This position is part of the Information Services area including both Library and IT Services departments. 

A college degree and a minimum of two years’ experience in a variety of information support and service areas, or equivalent work experience, are required. The Academic Support and Desk Manager applicant should have experience in customer service, and audio/video (A/V), and instructional technology. This includes the ability to schedule, train, coach, and mentor Service Desk Support Staff. The Academic Support and Desk Manager possesses good oral and written communication skills. The Academic Support and Desk Manager displays initiative and is able to work independently as well as collaboratively in a constantly changing environment with a diverse group of students, faculty, and staff. Working knowledge of the Sierra library management system, various operating systems, Microsoft Office, a variety of subscription online databases, and basic online search techniques would be helpful.

Thomas offers a competitive benefits package to include:  Medical insurance, dental insurance, life insurance, disability insurance, 6% 403(b) matching plan, paid vacation, paid sick leave, thirteen paid holidays, on-site gym, meal discounts and free tuition for employees, spouse and dependent children.

Interested applicants should submit a cover letter, resume and names of three professional references.  Please include an email address on your application materials.

The College requires all employees to be vaccinated for COVID-19. After a successful applicant receives a job offer they will be asked to provide proof of vaccination or must apply and be approved for a medical or religious exemption.

Thomas College is an equal opportunity employer.

Thomas College's mission is to prepare students for success in their personal and professional lives, and for leadership and service in their communities.